I think we all agree that it is important for those involved in developing the use of technology in the institution, to understand the various student experiences of using the technology.
Campus Technology has an article written by a student at the end of their studies, looking back at their experiences of using Blackboard.
I think that what he says has relevance to Edge Hill, especially the point that when teachers used the VLE sporadically Blackboard went from being benefical to being harmful to the students' learning.